Q: How do I place an order?
A: Go to https://www.femvia.com and click on a product you like, then add to cart. Follow the easy checkout process, and pay by Paypal and then we will get your products soon!
Q: Do I have to become a member to place an order?
A: You don't need to be a member to place an order, but it would be a good idea! It allows us to contact you if there is a problem with your order, and it allows you to view your order status online. Best of all, becoming a member is free, easy and quick. Just click here to create your account.
Q: Is your site secure?
A: Yes, all private credit card information is encrypted across a secure line.
Q: Can I return my purchase?
A: Please visit our returns page for details on our returns and exchange policies. Before shipping your return, please contact us for a ticket number and the proper return address.
Q: When will I get my order?
A: Generally all orders are shipped within 24 - 48 hours of completing purchase. Once your order has shipped, you will receive an email with a tracking number for your package. Standard Free Shipping normally need 10-15 days to most countries.Expedited Shipping takes 3-6 days except some remote area.
Q: Why doesn't my tracking number work?
A: Please wait 1-3 days from the time your order is processed so that the tracking number can be validated by the carrier. If your tracking number doesn't work after the specified time, please contact us so we can assist you.
Q: Where do you ship to?
A: We ship WORLDWIDE! Of course International rates do apply. Please be aware of any Customs/Taxes/Vat duties upon placing your order.
Q: What about Customs/Taxes/Duties or VAT?
A: www.femvia.com doesn't collect Customs fees, duties, or VAT for orders shipped to destinations. The recipient is responsible for these fees which are determined by the destination country's specific regulations.
Q:How Does Your Price Match Guarantee Work?
A: Shop with confidence. We always strive to maintain competitive prices on everything we carry and we will match the regular retail prices at the time of sale for items shipped from and sold by other online retailers. If there is an additional charge for shipping then this must be factored in since we offer free shipping. Also, if we lower the price during the return and exchange period, we will match our lower price, upon request.